Support
Get in touch.
We answer email from a real person. If your question concerns your medical care rather than this software, please contact your clinician’s office directly.
General help
support@mywholefilemd.comConnecting records, connecting an assistant, or anything that is not working as described.
Privacy and your data
privacy@mywholefilemd.comExport requests, deletion requests, questions about how your information is handled.
Security reports
security@mywholefilemd.comSuspected vulnerabilities or anything that looks like unauthorized access.
Before you write
A few things we can answer immediately.
My records look incomplete
We can only retrieve what a practice publishes through its patient data interface, and each practice publishes only the care it delivered. Records from a clinician you have not connected will not appear. If something is missing from a practice you did connect, tell us which practice and which kind of record and we will investigate.
Something in my record is wrong
We cannot correct your medical record, because we hold a copy rather than the original. Corrections must be requested from the practice that created the entry, which also gives you a formal right to request an amendment. Once they correct it, the change appears here on the next sync.
I want my data removed
See export and deletion for how to export a copy first and how deletion is carried out.
MyWholeFile MD is operated by Market Me LLC, Redondo Beach, CA. A full mailing address is available on request for legal notices.